Frequently Asked Questions
Everything you need to know about your 686 shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our chart, as our technical outerwear is designed with specific layering room in mind.
Do you offer international shipping?
Yes, 686 ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products covered by a warranty?
All 686 technical outerwear comes with a limited lifetime warranty against manufacturing defects in materials and workmanship to ensure your gear performs season after season.